INTRODUCTION
This is a great concern for struggling people as for developing nation and developing economy like India facing a problem of cab shortage as uber driver cancels after asking destination that creates a lot of inconvenience to the ordinary middle incomed people that are not able to afford such a high-priced vehicle of their own. That makes them fully depend on such online platform to book cab for their day-to-day activities, as of now so many people get employed through online platform of cab booking of uber but not able to show that result that they are up to as they are not up to the mark as people not able to believe them. So many frauds have been reported and people stick up to using public transport to travel. But why people are facing such a problem, by this article I am not here to criticize any of the uber driver as all of them are not bad and do their work with full honesty and also all the time this was not possible that there will be fault of driver sometime condition makes them do it. So, for the grievance of the people regarding driver cancelling a ride, we are going to understand the problem as online cab booking platform are very much successful in developed economies like USA, Germany then why developing nation like India and China are facing similar problems of fraud by uber as they are using zombie profile to picture to rack up cancellation fees.
BACKGROUND
Uber is the world's largest ride sharing company, Technologies. It was founded in 2009 and quickly grew to become the world's most valuable start up. It was one of the most highly anticipated of the year. Uber companies explosive and constant involvement in controversy make it one of the most fascinating companies to emerge in recent years. This Uber Company solve out the problem which is related to the Fundamental by using inducements of Psychological and other techniques unearthed by social science to influence when, where and how long drivers work. It has a perfect system of Efficient which is balance between rider demand and driver supply at the lowest cost to passengers and the company. There was hundred Employing of social scientists and data scientists. Uber has experience with video rewards of little value and also game techniques, graphics which can provide drivers into working longer, Harder, and sometimes at hours and locations that are less lucrative for them.
CONTEMPORARY ISSUES
The main issue regarding is not only behavior of drivers towards their work and duty but also uber is facing some shortcomings also. As per said by the uber drivers that they are in the independent contractors, meaning they can accept, decline, or cancel any trip they want. If uber were to force to accept a trip, then they would have to treat us an employee and have to guarantee a minimum wage, provide healthcare, and pay employment benefits that uber doesn’t give to their drivers. Uber continues to cut the rate of pay of their drivers as by this driver has to ask location from person and only goes to that cherry pick location that profitable to them most. Some of the driver in China are being accused using their own identity to take passengers for a ride as a zombie face. According to the reports, passengers using the ride hailing app in several Chinese cities have reported seeing their request picked up by drivers with creepy profiles photos of zombie faces that make passenger scared and cancels the trip for extra money and passenger is fined for money which goes to the driver. That cheap way of exploiting passengers has to stop by uber as they have to take immediate action against it.
CONCLUSION
The problem is in both the areas as uber has some shortcoming and also drivers using cheap ways to make up money as uber is one of the valued company they have to give some attention to the grievances of their employees and resolves them on time also uber has to take action against the fraud drivers that are exploiting passengers, also this is the active call for passengers to be active and if some wrong has been done then directly complaints to Ubers portals. Government should also actively participate in that matter and when the complaints came against fraudulent then take strict action against that. Uber has to more flexible against cab drivers and fulfills legitimate demands of drivers on time.
REFRENCES
Http://help.uber.com
https://timesofindia.indiantimes.com
https://qz.com
https://www.independent.co.uk